Terms & Conditions

Dear Customers,

TF Cakes thanks you for visiting the website. By visiting this website as well as any purchases of our made by you from TF Cakes, you agree to the terms and conditions put forth in this equivalent legal notice and the applicable laws.

TF Cakes has the right to change/ amend the terms and conditions without any prior notice. However, any changes will be posted herein.

Products and Pricing

The products of this website, along with their descriptions and prices, can change. Additionally, TF Cakes reserves the right to suspend, modify or discontinue the sale of any product without notice. In case of a service or product that has been listed on the website has incorrect pricing or information, TF Cakes have the right to postpone, decline or cancel such an order. In case a customer has been charged for an order, and TF Cakes cancel it the amount will be refunded.

Purchase of the product given on the website is subjected to availability.

The photographs of the products given on the website are for references. The actual product can vary in colour, shape and size.

Order and Acceptance of Orders

TF Cakes reserves the right to cancel any order in full or part even after you have received a receipt of the order. The acceptance of your order does not constitute to us selling you the product. At times we might ask for further verifications and information before selling the product. During the purchase, you have to give us the recipient’s full name and address. In case TF Cakes cancel the order you can either:

1. TF Cakes will refund the amount charged for the cancelled order to your credit, debit card or your bank account.

OR

2. TF Cakes will not charge the amount for the cancelled product from your debit or credit card or bank account.

TF Cakes accepts all major debit and credit cards, bank transfers, Digital wallets, COD. The payment can be made through the TF Cake website or mobile application that are subjected to the terms and conditions of the third party payment gateways.

Substitution Policy

The cakes of TF Cakes are handcrafted individually; hence, the designing may vary slightly in shape, size and taste as each chef has their own style of baking. Depending on availability of flavours, seasonal and regional products, there can be an occasional substitution. Our experienced chefs will do their best to recreate the product as per the given description with the substituted items.

In case a cake is out of stock, and an order has been received, we will offer you an alternative product. In case we fail to get in touch with you, TF Cakes will proceed with sending you the alternative product.

Order Modification/ Cancellation Policy

TF Cakes reserve the right to not accept or cancel any order for any reason due to unforeseen circumstances like an error in product pricing or unavailability of products etc. 

We require full details of the recipient like name and address before processing the order. In case we have accepted the order and have to cancel it TF Cake personnel will contact you.

We require 24 hours’ notice for any modification or cancellation of a product. In case an order is out for delivery, we will not cancel or modify the product.

Same-day orders are usually not cancelled or modified as they are processed immediately.

You can call us at +91 6393370070 and the Time for calling to cancel the product.

Order/Delivery Confirmation E-mail and SMS

Once you have placed an order from TF Cakes, you will receive a confirmation SMS and e-mail. The online receipt will have your order number and other product details, which you will need in case you have to contact TF Cakes.

In case you fail to receive the Order Confirmation SMS or e-mail call us on +91 6393370070 or drop us a mail at info@tfcakes.in.

Once the delivery is done, you will receive a Delivery Confirmation SMS and e-mail.

Shipping & Delivery Policy

The order must be placed by TIME for same-day delivery

TF Cakes would like you to acknowledge that the delivery time is non-binding and the estimated delivery time can be affected due to the availability of the products required for the cake and the destination for the product delivery. There are further causes that can affect the delivery of the product like:

Delivery times provided during the ordering process are approximate and may vary. TF Cakes will deliver the ordered goods to the address specified by the customer at the time of placing the order.

·         If the delivery is handled by TF Cakes' delivery partners, it is the sole responsibility of the participating supplier to ensure timely food delivery. 

·         When TF Cakes or a third-party delivery partner assigned by TF Cakes handles the delivery, utmost care will be taken to ensure timely delivery. However, TF Cakes does not accept responsibility for any delays in delivery. 

·         All orders are delivered by a reliable courier service. While every effort will be made to deliver within the specified time, TF Cakes will not be held liable for any loss incurred due to late delivery. 

·         In the case of late delivery, TF Cakes will neither void nor refund the delivery charge. 

·         Once the goods and food delivery are handed over to the customer, all risks associated with them pass on to the customer. 

·         If the customer fails to accept the delivery at the designated time or provides inadequate instructions resulting in the inability to deliver, the goods will be considered delivered, and all responsibility will be transferred to the customer. 

·         Participating suppliers aim to deliver the product to the customer at the requested place and time. However, TF Cakes will not be held liable for any losses, costs, damages, or expenses arising from late delivery. 

·         In case delivery is not possible to certain locations, TF Cakes or its partner supplier will inform the customer using the provided contact details. The order can be canceled or an alternative delivery address can be arranged. 

·         Delivery will be attempted only once at the provided address. If delivery fails due to reasons such as wrong address, recipient unavailability, locked premises, incorrect phone number, recipient refusal, delivery at the gate/reception/neighborhood, restricted entry, the order will be considered complete with no option for redelivery or refund. 

·         In the event of floods, heavy rains, natural calamities, national bandh, elections, curfews, traffic jams, festival times, regulated traffic movements, or any other circumstances that hinder delivery, TF Cakes reserves the right to reschedule the delivery for another date. 

·         TF Cakes does not entertain requests to change the delivery date.

• Unforeseen natural disaster
• Bad weather
• Political disruptions
• In case the delivery is affected, we will be in touch with you, so please check your SMS and e-mails.

Duplicate Orders

In case you have placed more than one identical order by mistake, contact us immediately. TF Cakes will give you a full refund of the duplicate order only if it has not been prepared or delivered.

In case we feel there has been a duplicate order from your side, we will contact you. In case we cannot reach you, we will make a decision on your behalf and which we will not change.

Payment Terms

All the services related to the products are to be paid by you as per the product price, delivery fee, any other applicable taxes, as mentioned during your Time of purchase on the website. This includes any duties, fees, governmental charges, penalty rates and interests that arise from purchasing the product.

The payments made for the product is non-refundable unless as set forth by the other lists in Terms and Conditions.

TF Cakes reserves the right to charge late fees on any due payment, and you agree to pay the collection costs, court costs and attorney’s fees that TF Cakes incur in collecting the past due amounts.

We offer discounts to a minimum value of INR 500 and above.

Payment Details

TF Cakes will only process the order after the full payment is credited to our account.

On the website, our online customers can make the payment via Debit and Credit Cards, Net Banking, PayPal, UPI.

We accept all the major banks’ credit and debit cards.

Communications

By agreeing with the terms and conditions you agree to receive our communication via SMS, e-mail, or any other forms of communication verbally, physically, electronically or by post in relation to any notices and disclosures provided by TF Cakes. You further agree that any of the mediums used to satisfy the legal requirement of communications be done in writing.

We generally contact the receipt of the product before delivery, in case you do not want that please contact our Customer Care at +91 6393370070 to notify the same.

We will also send you SMS, e-mails or call you regarding any upcoming ceremony for which you have purchased from us.

Feedback & Suggestions

TF Cakes aim to provide the best service and excellent products to you, and our endeavour is to exceed your expectations. Still, we understand that we might fail, so in case you have any complaints about your order contact us on +91 6393370070 or e-mail us at info@tfcakes.in.

 Your feedback and suggestions are essential as it helps us to get better. 

Note: Complaints about the product needs to be made within 48 hours of receiving the product after which we will not register the complaint. In the case of non-delivery, it should be done within 15 days after which we will not register it. In the case of a defective product or a product with a quality issue, we will try to replace it.

Returns and Refund Policy

Cakes being perishable items, we do not have any return policy, however, in case of a defective or a wrong product we request you to let us know immediately. You can call us at +91 6393370070 or e-mail us at info@tfcakes.in.

We do not have any refund policy when:

• If the product is delivered to a wrong address as given by the sender.
• Unsuccessful delivery or products arising from the recipient not present during the Time of delivery or the recipient refuses to accept the delivery.
• Damage of the product due to improper handling.

We offer a full refund when cancellation is made a minimum 24 hours before the delivery time.

A customer is credited to the mode of payment done in case of an online transaction within 24 hours of the cancellation.

In case we are unable to supply the product we will contact you to notify about it and reimburse the money.

Exchanges

We do not have any exchange policy.

Damaged/ Defective Products

In case the product is damaged or defective, you can contact us at +91 6393370070 or e-mail us at info@tfcakes.in with the picture of the product within 48 hours of receiving the product. We will try to deliver a new product or refund the amount. Please see the Return and Refund Policy for details.